Refund policy

The short version

• First Pro subscription charge (monthly or annual): refundable on request within 3 days, no questions asked.
• Renewal charges: not refunded, but you can cancel anytime so you're not charged again; Pro stays active until the period you already paid for ends.
• The +5,000 posts add-on pack: refundable within 3 days if you haven't used any of those add-on posts yet; not refundable once you've used any of it.
• Approved refunds go back to the original payment method via Stripe, usually within 5-10 business days depending on your bank.

Subscriptions

If you subscribe to Pro and decide it's not for you, contact us within 3 days of the first charge for a full refund of that charge. After 3 days, or for any renewal charge, we don't refund the period itself, but you can cancel at any time from the billing portal (linked from your account page) so you're not charged again; your Pro access continues until the end of the period you already paid for.

Add-on posts pack

The one-time +5,000 posts pack ($3.99) is refundable within 3 days of purchase as long as none of those add-on posts have been used yet (your monthly 10,000 are always used first, so this is usually straightforward to check). Once any add-on posts from a pack have been used, that pack is no longer refundable.

How to request a refund

Use the contact page and tell us the email on your account and roughly when you were charged. We handle refunds through Stripe, which issues them back to the card or payment method you used.

Chargebacks

If you believe you were charged in error, please contact us first; we can usually resolve it faster than a bank dispute. We do look into chargebacks and may restrict access to the service on an account with repeated unresolved chargebacks.